Legal document

Terms of Use

Last updated: 07/08/2026

These Terms of Use govern access to and use of the RankStandings platform, including the admin panel, rankings, integrations, webhooks, imports, exports, reports, display modes, and related resources.

1. Acceptance

By creating an account, accessing, or using the platform, the contracting company and its users agree to these Terms, the Privacy Policy, and the commercial rules applicable to the contracted plan.

2. Permitted use

The platform must be used for sales tracking, sales rankings, goals, gamification, reports, authorized integrations, and operational team management. The client company is responsible for the data it registers, imports, or sends through integrations.

3. Client company responsibilities

ensure it has the right and legal basis to send data to the platform;
keep users, permissions, passwords, and access updated;
configure integrations, webhooks, and tokens securely;
review data imported or received from external systems;
use rankings and metrics according to its internal, labor, and commercial policies;
not use the platform for illegal, discriminatory, abusive purposes or in ways that violate third-party rights.

4. Data, integrations, and business processes

Sales, customer, seller, goal, product, and CRM event data belongs to the client company or to the respective data subjects. The platform does not assume the company business operation, does not validate the truthfulness of each sale, and does not replace the client company tax, accounting, labor, or legal controls.

5. Accounts and security

Each user must keep their credentials protected. The client company is responsible for removing access for people who leave, reviewing permission profiles, and reporting suspected misuse. We may block access in cases of security risk, fraud, abuse, or violation of these Terms.

6. Plans, billing, and cancellation

Resources, limits, prices, trials, billing, renewal, and cancellation may vary by plan. Payment failures, trial end, or cancellation may limit or suspend access. Amounts paid may be non-refundable when the service has already been provided, except where a contract or applicable law states otherwise.

7. Availability

We work to keep the service stable, but we do not guarantee continuous availability or total absence of failures. Maintenance, incidents, third-party downtime, CRM limitations, email providers, payments, hosting, or internet issues may affect platform resources.

8. Intellectual property

The platform, interface, code, brand, flows, documentation, and materials are protected by intellectual property rights. The client company keeps the rights to its own data, brands, commercial lists, and content sent to the service.

9. Disclaimer of warranties

The platform is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. To the maximum extent permitted by applicable law, we do not warrant that:

the service will be uninterrupted, timely, secure, or free of bugs, errors, or defects;
rankings, totals, goals, commissions, or reports will be free of inaccuracies, especially when calculated from data imported or sent by third-party systems;
the platform will meet the specific business, tax, accounting, or labor requirements of the client company;
integrations, webhooks, CRMs, email, payment, or hosting providers will remain available or keep their current behavior;
stored data will never be lost or corrupted. The client company is responsible for keeping its own copies and periodic exports of critical data.

10. Limitation of liability

The platform is an operational support tool and does not replace the client company own controls. To the maximum extent permitted by applicable law, we are not liable for:

bugs, errors, defects, downtime, interruptions, or performance degradation;
loss, corruption, deletion, or unavailability of data, including data sent through integrations, imports, or webhooks;
lost profits, lost revenue, lost sales, lost business opportunities, reputational harm, or any indirect, incidental, special, consequential, or punitive damages;
business decisions, commission policies, awards, goals, internal disputes, or labor claims arising from rankings and metrics;
errors, delays, or failures in data sent by third parties, incorrect integration settings, or misuse of credentials and tokens;
acts or omissions of third parties, including CRMs, hosting, email, and payment providers, and unauthorized access not caused by our proven fault.

Our total aggregate liability for any and all claims related to the service, regardless of the legal basis, is limited to the total amounts actually paid by the client company for the service in the twelve months preceding the event that gave rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those cases, these limitations apply to the maximum extent permitted, and nothing in these Terms excludes liability for fraud or willful misconduct.

11. Indemnification

The client company agrees to defend, indemnify, and hold harmless the platform, its owners, employees, and partners from any claim, demand, loss, fine, or expense, including reasonable attorney fees, arising from:

data sent, imported, or processed without right, consent, or legal basis;
use of the platform in violation of these Terms or applicable law;
claims by employees, sellers, customers, or third parties related to rankings, goals, commissions, awards, or the exposure of results;
content, brands, or materials sent by the client company that infringe third-party rights;
security incidents caused by credential sharing, weak access control, or misconfigured tokens and webhooks on the client side.

12. Suspension and termination

We may suspend, limit, or terminate access to the platform, in whole or in part, immediately and without prior notice when necessary, in cases such as:

non-payment, chargeback, or end of the trial or contracted period;
security risk, fraud, or suspected unauthorized access;
use that violates these Terms, applicable law, or third-party rights;
excessive load, automated abuse, or use that compromises platform stability for other clients;
legal, regulatory, or court order requirements.

After termination, we may retain, anonymize, or permanently delete account data according to legal retention periods and the Privacy Policy. The client company is responsible for exporting its data before the end of the contract. We may also discontinue the service or any feature with reasonable prior notice.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Federative Republic of Brazil, regardless of the location of the client company or its users, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

Before starting any legal proceeding, the parties agree to attempt to resolve the dispute in good faith through the contact channel listed in these Terms, for a period of thirty days from written notice.

The courts of the district of the provider registered head office in Brazil are elected as the exclusive venue for any dispute, waiving any other, however privileged.

To the maximum extent permitted by applicable law, claims must be brought individually, and the parties waive participation in class, collective, or representative actions, as well as trial by jury.

These Terms may be made available in other languages for convenience. In case of conflict between versions, the Portuguese version prevails.

14. Changes

These Terms may be updated to reflect changes in the service, legislation, or operational practices. The version published in the panel or on the website will be the current version, and continued use of the platform after publication means acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at [email protected].